Auditors found that Oregon Health Authority's original M110 hotline contract cost approximately $7,000 per call due to extremely low call volume. The hotline was created despite existing state-funded behavioral health hotlines that already provided similar services.
This item is based on findings from an official government audit. The summary reflects auditor conclusions.
Concern Score Assessment
Source Document
Oregon Secretary of State Audits →See More Like This
$1.9B
Oregon Health Authority Awards $1.86 Billion to Linn County
Oregon Health Authority
The Oregon Health Authority awarded an eye-popping $1.86 billion to Linn County for mental health and addiction services over just two years. This appears to be a data error, as the amount equals roughly half of Oregon's entire annual budget going to a single county with 130,000 residents.
$47.7M
Oregon Health Authority Spent $47.7M on 'Safe Strong' PR Campaign
Oregon Health Authority
The Oregon Health Authority paid nearly $48 million to Brink Communications for a 'Safe Strong Campaign Phase III' over two years. The vague description raises questions about what specific services justified this massive spending on what appears to be a public relations campaign.
$1K
Second M110 Hotline Cost $1,479 Per Interaction
Oregon Health Authority
According to the audit, Oregon Health Authority's second M110 hotline provider averaged $1,479 per interaction across calls, chats, and texts. Only 6% of the 2,294 contacts were actually M110-specific screening and validation, with most being general information requests.