Auditors found the Oregon Eligibility System (ONE) has cost a total of $416 million to implement, with an additional $298 million in maintenance and operations costs since October 2020. The ongoing maintenance contract costs approximately $47 million per year.
This item is based on findings from an official government audit. The summary reflects auditor conclusions.
Concern Score Assessment
Source Document
Oregon Secretary of State Audits →See More Like This
$1M
Duplicate Software Bundles
Bureau of Technology Services
Portland bought a $300,000 software bundle to manage city devices, then purchased a second program for $700,000 to do the exact same task. A city audit found there was no citywide strategy for technology purchasing, leading to duplicative spending across bureaus.
$39.1M
Dental Board Pays $39M for IBM Phone Services - Why So Much?
Oregon Board of Dentistry
The Oregon Board of Dentistry appears to have a $39 million contract with IBM for telephone services, which raises questions about why a small regulatory board would need such expensive phone systems. The amount seems extraordinarily high for an agency that primarily licenses dentists and handles complaints.
$3.5M
State Overpaid 4,500 Employees by $3.5 Million
Department of Administrative Services
Auditors found that Oregon's new Workday payroll system immediately failed after launch, overpaying 4,500 employees by more than $3.5 million in December 2022. The Department of Administrative Services' botched implementation continued causing incorrect payments for months, affecting thousands more employees in subsequent pay periods.